Case Study: ZoomSystems achieves streamlined global kiosk management and improved customer support with GoTo

How ZoomSystems deploys LogMeIn across all of their kiosks

ZoomSystems, a San Francisco–based provider of automated self‑service retail kiosks serving clients like Best Buy, Amazon and Nespresso, was struggling to manage connectivity, remote troubleshooting, automated updates and access control across a global fleet of over 1,500 kiosks. To gain centralized visibility, security and control, ZoomSystems adopted GoTo’s Central remote‑management solution.

GoTo deployed Central across all kiosks, using features like One2Many automated task management, user management, Windows Update and anti‑virus administration, and reporting to streamline maintenance and support. As a result, GoTo helped ZoomSystems achieve consistent customer experiences, seamless support across the US, Canada, Europe and Japan, reduced need for onsite visits, automated software management that eliminated per‑machine engineering effort, and improved security and PCI compliance.

ZoomSystems

Christopher Chambers

Network Operations Manager