Case Study: Rug Doctor achieves improved kiosk uptime and cost savings with GoTo (LogMeIn Central)

Proactively remote control and automatically update multiple systems simultaneously

Rug Doctor, which rents and sells carpet‑cleaning machines through kiosks in thousands of retail locations, needed a simple, secure endpoint management solution to maintain continuous connectivity and capture sales data from dispersed kiosks. They chose GoTo and its LogMeIn Central product to enable remote access and proactive support across their large, distributed fleet.

GoTo implemented LogMeIn Central to provide proactive remote control, One2Many automated updates and advanced reporting, allowing technicians to resolve issues remotely and deploy software en masse. The result: improved kiosk uptime, reduced theft, measurable time and cost savings, and faster onboarding—call center agents are fully trained in one to two weeks—while GoTo’s solution automated routine IT tasks and ensured a more seamless customer experience.

Rug Doctor

Bonnie Napier

Kiosk Operations