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Case Study: NerdApp achieves consistent, fast global remote support with GoTo Rescue
A GoTo Case Study
Consistency, Speed, and Simplicity Global Remote Support for Pioneering Nerdapp Platform
NerdApp, an on-demand IT support marketplace providing remote and on-site help from a global network of verified technicians, faced inconsistent tooling: its Nerds used different remote-support software, leaving the company unable to monitor performance, review calls, or settle disputes consistently. NerdApp needed a single, secure, no-install remote-support platform that fit both customers and Nerds—GoTo’s Rescue remote support (and companion Live Lens video tool) matched those requirements.
GoTo’s Rescue was integrated and white‑labelled into NerdApp’s job flow, with Live Lens added to let customers stream live video to technicians; the GoTo team also supported flexible licensing and a smooth rollout. As a result, every remote job now uses Rescue, uptake and customer feedback have been highly positive, connection is faster with no software installs required, and NerdApp’s TrustPilot rating sits at an average of 4.8 out of 5.
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NerdApp
Darren Strydom
Chief Technology Officer