Case Study: Dartmouth College achieves work-from-anywhere communications with GoTo Connect (GoTo)

How Dartmouth College community was empowered to stay productive during COVID-19

Dartmouth College faced a rapid shift to remote work at the start of the COVID-19 pandemic while relying on an aging on‑premises VoIP system and unsupported desk phones that limited mobility and productivity. To address this, Dartmouth turned to GoTo and its cloud-hosted GoTo Connect solution to enable more flexible, software-based calling across campus.

GoTo implemented GoTo Connect and the GoTo Connect Support Center, replacing thousands of desk phones with software clients, headsets, computers and Polycom devices, and converting public phones and frontline call centers to the cloud. The migration has converted thousands of users, driven a substantial increase in soft‑phone use (many now using smartphone or laptop installs to call from their Dartmouth number), and delivered overwhelmingly positive feedback — a resounding success for Dartmouth and GoTo.

Dartmouth College

Felix Windt

Assistant Director, Network Services, Information, Technology and Consulting