Case Study: EMA Consulting achieves reliable call quality and work-from-anywhere productivity with GoToConnect by GoTo

EMA Consulting transitioned to GoTo Connect to power their new work-from-anywhere model

EMA Consulting, a Australia-based provider of employee relations, industrial relations and HR services, faced severe call-quality and connectivity failures with their previous VoIP provider as COVID-19 forced a shift to 100% remote work. Receptionists couldn’t transfer calls to consultants, changes required costly vendor intervention, and unreliable phones threatened critical client communications — so EMA Consulting moved to GoTo, adopting GoToConnect (and leveraging GoToTraining) to restore reliable, work‑from‑anywhere capabilities.

GoTo delivered a smooth onboarding, hardware setup and the GoToConnect app so staff could take and transfer calls seamlessly from anywhere, while GoToTraining enabled weekly webinars to scale advice. The switch dramatically reduced call issues, improved usability and connectivity, and a staff survey found all employees reported productivity gains (the administration team reported major improvement); EMA Consulting even made work‑from‑home a permanent option thanks to GoTo’s solution.

EMA Consulting

Elaine Smith

General Manager