Case Study: Telecom Technicians, Inc. cuts IT spend nearly 70% and boosts support capacity 50% with GoTo's LogMeIn Resolve

How Telecom Technicians, Inc. were able to simplify their tech stack, reduce IT spend, and make up for wasted time with GoTo Resolve

Telecom Technicians, Inc. (TTI) was struggling with a fragmented, costly IT management environment—using five separate tools (cloud, on‑premises and homegrown), high annual spend, and wasted time switching between portals. IT Manager Sam Kauffmann selected GoTo’s LogMeIn Resolve to simplify tooling, improve usability, and reduce costs.

GoTo implemented LogMeIn Resolve as a single cloud‑based platform to replace TTI’s disparate RMM/ITSM stack and eliminate on‑prem servers; TTI now manages nearly 400 endpoints from one pane of glass. The consolidation delivered measurable impact: an 80% reduction in the number of solutions, nearly 70% lower IT spend, and a 50% increase in Sam’s capacity to support customers.

Telecom Technicians, Inc.

Sam Kauffmann

IT Manager