Case Study: Accelerated Information Systems maintains business continuity and projects a professional image with GoTo Connect (GoTo)

How Ais Was Able to Continue With Business as Usual, Even in the Face of a Natural Disaster

Accelerated Information Systems (AIS) is an enterprise content management and workflow solutions provider that had rapidly grown its customer base and platform partnerships. That growth strained AIS’s homegrown PBX and left President Zaheer Master as the sole person able to fix outages, creating a single point of failure and preventing the company from projecting the larger, more professional presence they needed. AIS evaluated vendors and selected GoTo’s cloud phone solution, GoTo Connect, to address those issues.

GoTo implemented GoTo Connect’s cloud-based calling with features like cell phone forwarding, Find Me/Follow Me automatic failback, and a visual Dial Plan Editor, enabling AIS to manage multi-point routing and reduce maintenance time. When Hurricane Sandy knocked out local services, AIS remained reachable and continued serving customers—essentially “business as usual”—and the company saved time on call management while presenting a world-class image that belied its eight-person staff. GoTo’s solution eliminated the single point of failure, improved uptime during outages, and streamlined operations for AIS.

Accelerated Information Systems

Zaheer Master

President