Case Study: Cobb Technologies achieves self‑managed VoIP, faster resolutions and major cost savings with GoTo (GoTo Connect & GoTo Resolve)

How Cobb has provided a superior service at a much better price for their clients.  In some cases, the savings even surpassed 50%.

Cobb Technologies, the largest independent copier dealer in Virginia, faced recurring delays and frustration from their previous VoIP provider’s ticket-based resolution process, which slowed their managed services. Already a long-time user of GoTo’s remote tools (formerly GoToAssist, now GoTo Resolve), Cobb engaged GoTo to evaluate a VoIP alternative that would let them meet client expectations for faster, more autonomous support.

GoTo implemented GoTo Connect as Cobb’s VoIP platform and Cobb upgraded to GoTo Resolve for remote troubleshooting, giving Cobb full self-management, easy deployment, and camera-enabled remote diagnostics that reduce onsite visits. The switch to GoTo cut costs (in some cases by more than 50%), sped time-to-resolution, boosted customer satisfaction, and allowed Cobb Technologies to consolidate on GoTo as their singular VoIP solution.

Cobb Technologies

Chris Wilson

Director of Managed Services