Case Study: Landtech achieves seamless, frustration-free remote support and multi-monitor control with GoToAssist (GoTo)

How Landtech delivers a seamless technical support experience to their customers with the help of remote access and support tools from GoTo

Landtech, a long-established provider of integrated title, escrow and closing software, struggled to support a fully remote, often tech‑anxious customer base because its previous remote support tools couldn’t bring additional technicians into a session or natively handle multiple monitors. After joining AccuTitle’s family, Landtech adopted GoTo’s remote tools — primarily GoToAssist for support and GoTo Meeting for sales demos — to address these gaps.

GoTo implemented GoToAssist to simplify customer connections (fastsupport.com), enable automatic reconnection after reboots, allow multiple technicians to join a session via a link, and natively support multi‑monitor setups; GoTo Meeting was used for office‑wide product demonstrations. As a result, Landtech’s support team now resolves issues more smoothly nationwide, reduces repeat connection steps, provides unattended after‑hours updates, and increases customer confidence — all credited to GoTo’s solutions.

Landtech

Melanie Glansberg

Tech Support Manager