Case Study: Australian Technical and Management College achieves improved collaboration and analytics-driven productivity with GoTo Connect (GoTo)

How Australian Technical and Management College (ATMC) implemented GoTo Connect to improve their data visibility and also boost customer experience

Australian Technical and Management College (ATMC), a multi‑campus higher education provider serving a diverse student body, faced collaboration and communication problems caused by an outdated legacy phone system that lacked tracking, reporting and flexibility for remote work. Seeking a cost‑effective, easy‑to‑maintain solution that would integrate with their IT ecosystem, ATMC selected GoTo and its cloud telephony product, GoTo Connect.

GoTo implemented GoTo Connect with seamless Microsoft Teams integration, chat and a customisable dial plan, giving ATMC a single platform for student support and academic communications. The deployment delivered measurable benefits — richer analytics to track productivity, the ability to monitor outbound calls and improved visibility for senior leadership — while eliminating multiple platforms, boosting employee productivity and providing reliable failover when Teams experienced downtime.

Australian Technical and Management College

Lucas Kurniadjaja

Head of IT