Case Study: Seminole State College achieves seamless communications and uninterrupted operations with GoTo Connect

Seminole State College - Customer Case Study

Seminole State College, a rural community college serving many low‑income students, faced a shrinking pool of telephony expertise, an aging on‑premises PBX that didn’t support off‑campus phones, and a lean IT team of six with tight budgets. To modernize communications ahead of the pandemic, the college selected GoTo’s suite—primarily GoTo Connect, with GoTo Assist and GoTo Webinar.

GoTo replaced the legacy PBX with GoTo Connect and added GoTo Assist and GoTo Webinar, giving the college unified voice, video, remote‑support and webinar tools. The IT team now uses call queues, routing schedules, pre‑recorded messages and an admin portal to monitor call volume, can text students via the app, run 200–300 person webinars, and provide remote troubleshooting—reducing downtime, increasing the percentage of callers reaching intended recipients, and enabling Seminole State College to continue operating smoothly through the pandemic while lowering costs.

Seminole State College

Marc Hunter

IT Director