Case Study: Kiernan Trebach achieves seamless remote collaboration and nearly 50% phone-cost savings with GoTo Connect (GoTo)

Kiernan Trebach leveraged Central and GoTo Connect to power their business continuity and collaboration strategy

Kiernan Trebach, a national law firm with 12 offices and 87 attorneys, faced the dual challenge of supporting a distributed workforce and replacing a failing hybrid phone system that delivered poor audio and outdated hardware. IT Manager Dennis Wakeman needed secure, remote access to attorneys’ desktops and a reliable communications platform, so the firm turned to GoTo and its remote support and communications offerings, including GoTo Central and GoTo Connect.

GoTo implemented Central to give Wakeman full visibility into users’ screens for faster remote troubleshooting and to enable administrative staff to access office PCs from home, and deployed GoTo Connect to replace the legacy phone system with soft-phone capability and integrated GoTo Meeting. The combined GoTo solution cut their phone costs to almost half, enabled a seamless shift to 100% remote work during the pandemic, eliminated outages, and increased staff adoption—meeting Kiernan Trebach’s needs for reliable support and collaboration.

Kiernan Trebach

Dennis Wakeman

IT Manager