Case Study: Kenco (largest woman-owned 3PL) achieves 50% communications cost reduction and 99.999% uptime with GoTo Connect by GoTo

How Kenco improved quality, reduced administrative time, and cut costs with GoTo Connect, GoTo Contact Center, GoTo Webinar, and GoTo Training

Kenco, the largest woman-owned third-party logistics company in the US, faced a communications bottleneck after moving to the cloud: an on-premises PBX that was costly, complex to manage, and drained IT resources. Already using GoTo Meeting, Kenco evaluated unified communications options and selected GoTo Connect to replace its premise-based phone system.

GoTo deployed GoTo Connect enterprise-wide (across desk phones, computers, and mobile apps) and supported the rollout with on-site project teams; Kenco also uses GoTo Webinar, GoTo Training, and GoTo Contact Center. As a result, GoTo helped Kenco cut communications costs by 50% (saving $35,000–$50,000 annually), deliver 99.999% uptime, improve audio quality and reduce administrative workload, while taking over patches and maintenance to free Kenco’s IT team.

Kenco

Alan Haws

Vice President of Information Technology Service Delivery