Case Study: viadonau achieves modern, flexible and cost-saving cloud communications with GoTo Connect (GoTo)

viadonau - Customer Case Study

viadonau, the leading waterway operator in the Danube area, was running an obsolete 1990s fixed‑line telephone system that lacked digital features and flexibility needed for modern, remote work. Having used GoTo Meeting since 2019, viadonau evaluated cloud telephony options and selected GoTo’s GoTo Connect to replace its legacy system and support mobile, location‑independent communication.

GoTo implemented GoTo Connect to combine landline telephony and online meetings in a single app with central administration, enabling quick configuration changes and mobile working. The GoTo solution delivered measurable benefits: lower fixed costs and flat‑rate international calls over the internet, streamlined administration and faster internal processes, and a cultural shift to flexible/home working — travel activity dropped to under 30% of 2019 levels (about 330,000 air miles saved), contributing to viadonau’s sustainability goals.

viadonau

Jürgen Trögl Head Mobility & Digitalisation