Case Study: WellSpace Health achieves a scalable, easy-to-manage phone system and better call visibility with GoTo Connect

How Wellspace Health Found a Scalable Telephone System That Provides Enterprise-class Reliability

WellSpace Health, a nonprofit Federally Qualified Health Center with eight locations around Sacramento, was managing four different phone systems and struggling with fragmented, difficult-to-use interfaces. Needing a reliable, scalable phone solution that wouldn’t add maintenance overhead, WellSpace Health selected GoTo and its cloud-based GoTo Connect service to consolidate administration and support their rapid growth.

GoTo implemented GoTo Connect’s single, cloud-hosted platform and intuitive admin UI, replacing four systems with one consolidated solution and providing hands-on support during the transition. The result: simpler administration, clearer call-volume reporting that improved site-level budget projections, and scalable phone coverage that ensures patients can reach staff — outcomes WellSpace Health attributes directly to GoTo and GoTo Connect.

WellSpace Health

Lorenzo Lopez

IT Systems Administrator