Case Study: Ormsby & Rhodes achieves seamless remote client calling and a modern cloud phone system with GoTo Connect (GoTo)

How Michael Murphy cuts costs and transforms customer service with GoTo Connect cloud telephony

Ormsby & Rhodes, one of Ireland’s longest-established accounting firms with nine partners and 50 staff, needed to replace an analogue PBX when the Covid-19 lockdown forced everyone to work from home and staff relied on personal mobiles. The firm reviewed three VoIP options and chose GoTo Connect from GoTo for its professionalism and simplicity to enable staff to make and receive calls on their mobiles via the main office number.

GoTo, working with local partner DgTek, managed the transition—porting numbers, installing desk phones, and providing short training videos—while DgTek handled onsite support. The solution enabled all 50 staff to use the central office number from any device, lets reception swiftly forward calls as if staff were in-office, and adds advanced analytics to monitor and record phone communications, delivering a seamless, modern, and flexible phone system from GoTo.

Ormsby & Rhodes

Justin Brady

Director of Business Services