Case Study: Step 1 Software achieves instant issue resolution, stronger security, and major cost savings with GoTo (LogMeIn Central & Rescue)

How Step 1 Software uses LogMeIn Central and Rescue to provide proactive & reactive IT support

Step 1 Software, a modern ERP provider for SMB distributors, needed a more secure, reliable way to support customers that often lack internal IT resources. Previously product-agnostic and reliant on Windows Remote Desktop, the company sought a solution that could secure endpoint management, support devices outside their environment, and troubleshoot mobile devices — so they turned to GoTo’s LogMeIn Central and Rescue.

GoTo deployed LogMeIn Central for proactive management (secure remote access, Bitdefender-powered antivirus, patch and asset management) and LogMeIn Rescue for fast ad-hoc support of computers and iOS/Android devices. The combination let Step 1 Software start support sessions in under 20 seconds, avoid troubleshooting times that would otherwise be 5–6× longer, and reduce staffing needs that would have been 4–5× higher — delivering instant issue resolution, higher customer satisfaction, and measurable time and cost savings.

Step 1 Software

Gerald Human

Vice President