Case Study: Evalueserve achieves 95% SLA and secure, seamless remote support with GoTo Rescue

How Rescue ensured effective remote support for Evalueserve

Evalueserve, a global analytics services provider, faced a surge in remote IT issues when employees shifted to work-from-home and needed a secure, reliable way to support staff and clients worldwide. To address rising ticket volumes, recurring problems, and the loss of in-office physical intervention, Evalueserve implemented Rescue by GoTo (Rescue by LogMeIn), a multi-platform remote support solution from vendor GoTo.

GoTo’s Rescue delivered unattended access, remote diagnostics, and enterprise-grade security to streamline troubleshooting, integrate across platforms, and tighten permission-based controls. As a result, Evalueserve maintained a 95% SLA during the WFH period, reduced the need for physical presence, improved ticket resolution efficiency even on low-bandwidth connections, and gained stronger control over remote access.

Evalueserve

Anuj Joshi

Vice President