Case Study: RPG Crouch Chapman achieves complete IT oversight and streamlined IT support with GoTo Resolve (GoTo)

LogMeIn Resolve enhances IT support and gives RPGCC unprecedented oversight and control of its IT estate

RPG Crouch Chapman, an award‑winning London firm of auditors, chartered accountants and advisers, faced limited IT oversight after outsourcing support to an MSP that used a subscription‑free remote tool. The MSP’s service desk struggled to connect to users’ machines and RPG Crouch Chapman lacked visibility and control across its device estate, so the firm evaluated LogMeIn Resolve from GoTo as an alternative.

GoTo’s LogMeIn Resolve was trialed and then deployed across the business, giving the MSP and RPG Crouch Chapman a single, easy‑to‑use platform for inventory, device classification, remote support and automated patching. As a result, the MSP service desk became more responsive, all users’ devices now have the Resolve agent automatically, updates and patches are scheduled and rolled out centrally, and the Head of IT can focus on higher‑value work thanks to GoTo’s clearer oversight and streamlined management.

RPG Crouch Chapman

Alvi Chowdhury

Head of IT