Case Study: Lucid Software achieves consistent, high-quality customer interactions with GoToConnect (GoTo)

How Gotoconnect Helps Lucid Software Extend the Quality of Their Product To Every Customer Interaction

Lucid Software, a fast-growing provider of process-mapping and collaboration tools, was struggling to keep up with high customer demand and missed calls caused by fragmented phone numbers and manual call handling. To modernize and match their customer service to their product quality, Lucid Software selected GoTo’s cloud phone solution, GoToConnect.

GoTo implemented a simple, browser-based system with schedule-based dial plans, multiple auto attendants, advanced call filtering, Find Me/Follow Me routing and a mobility app, letting employees take calls from office phones or mobile devices. GoTo’s GoToConnect delivered crystal-clear audio, reduced missed and dropped calls, and increased staff efficiency and flexibility—extending Lucid Software’s product quality to every customer interaction.

Lucid Software

Monika Gilmore

Customer Experience Manager