Case Study: PayChoice achieves seamless remote work and 24/7 reliable communications with GoTo Connect (GoTo)

How PayChoice leveraged GoTo Connect to empower productive and secure work to continue during the COVID-19 pandemic

PayChoice, a Melbourne-based payment gateway and direct debit company, was hampered by a dated phone system, a complicated admin portal, and limited support outside business hours—issues that worsened as the business grew and the pandemic forced remote work. Seeking a modern, reliable solution with 24/7 support, PayChoice selected GoTo’s cloud phone platform, GoTo Connect.

GoTo deployed GoTo Connect’s web-based admin portal, mobile app, drag-and-drop dial plans, call recording and 24/7 live support, enabling PayChoice to move to 100% remote work quickly and maintain service quality. The switch improved usability and team coordination, saved time and money, sustained operations through COVID-19, and gave PayChoice the confidence to stand up a new department and continue growing—outcomes PayChoice attributes directly to GoTo.

PayChoice

Tanith Buda

National Operations Manager