Case Study: Helpdesq achieves faster, people-focused remote IT support with GoTo's LogMeIn Resolve

LogMeIn Resolve proves the perfect fit for Helpdesq’s people-focused approach to IT support

Helpdesq, founded in 1985, provides flexible, people-focused, pay-as-you-go IT support and managed services for SMBs. After years on an aging RMM platform that felt clunky and under‑invested, Helpdesq evaluated multiple tools and selected GoTo’s LogMeIn Resolve to better match its people-first support approach.

GoTo deployed LogMeIn Resolve across Helpdesq’s engineering team with seamless onboarding, enabling real‑time monitoring, remote execution, scheduled installs and a camera‑share feature that lets customers show issues via their phone. The switch allowed Helpdesq to monitor unlimited assets, speed up remote diagnostics and installations, save significant engineer time, and resolve critical retail and restaurant device problems faster.

Helpdesq

Chris Ball

Managing Director