Case Study: Aramark achieves 24/7 global machine uptime with GoTo Central

Centralized control that keeps Aramark’s global machines online and supported

Aramark, a global services provider for food, facilities and uniforms, needed 24/7 uptime for about 180 powerful production workstations spread across its market centers; downtime on conveyors, laundry sorters, sewing and injection machines could halt operations. To solve this complex, multi-vendor support challenge, Aramark deployed GoTo’s Central (Central by LogMeIn) for centralized remote management and support.

GoTo’s Central provides unattended remote control, grouped workstation administration, and secure vendor access without VPN or firewall workarounds, enabling Aramark and third-party technicians to quickly access and troubleshoot machines. Technicians now access a dozen workstations on a typical day (even at 2 a.m.), Aramark reports at least a 10% improvement in average ticket handle time, and market centers stay online 24/7, reducing shop-floor stoppages.

Aramark

Bob Arena

Manager, Direct Sales Desktop Support