Case Study: Endsleigh Insurance achieves faster one-touch claims settlement with GoTo Rescue Lens

Endsleigh Insurance - Customer Case Study

Endsleigh Insurance, the UK’s leading provider of student, graduate and young professional insurance, faced slow, inefficient claims settlement because customers had to submit photos and receipts to Loss Adjusters, delaying validation and resolution. To modernize the process they chose GoTo’s Rescue Lens to make evidence capture and claims interactions faster and more customer‑friendly.

GoTo’s Rescue Lens enables live, interactive sessions between claims handlers (and Endsleigh’s TCS Loss Adjusters Ltd) and customers so incidents can be shown rather than described, allowing many low‑value claims to be settled at First Notification of Loss. The result: one‑touch & settle claims that now take 5–10 minutes instead of up to five days, fewer home visits and touchpoints, shorter claim lifecycles, and consistent 10/10 NPS scores.

Endsleigh Insurance

Simon Powell

Claims Operations Manager