Case Study: Zero Motorcycles achieves major travel-cost savings and faster global repairs with GoTo Rescue

How Rescue helps overcome the challenge of growing a revolutionary new market

Zero Motorcycles, a manufacturer of fully electric motorcycles with 125+ employees and more than 125 dealers worldwide, faced a major support challenge: most dealership technicians were experienced with gas engines but unfamiliar with electric bikes, forcing Zero’s expert techs to travel for on-site repairs. To solve this, Zero trialed GoTo’s remote support solution, Rescue (LogMeIn Rescue), which proved easy to connect and effective within minutes.

Using GoTo Rescue, Zero enabled screen sharing, remote reboot, and seamless escalation so first-line staff could bring experts into calls, eliminating many on-site visits. GoTo’s Rescue helped Zero save tens of thousands of dollars in annual travel and lost productivity, shorten average support-call times, and improve dealer training and satisfaction, allowing Zero to scale global operations more efficiently.

Zero Motorcycles

Chris Langlois

Global Technical Training Manager