Case Study: BPP Education Group achieves fast, secure remote IT support for 2,700+ users with GoTo’s LogMeIn Resolve

LogMeIn Resolve enables BPP to provide fast, effective, secure remote IT support for more than 2,700 users worldwide

BPP Education Group, a private university educating more than 80,000 learners a year, faced a fragmented set of remote‑support tools and no standard way to connect to user devices — a problem made urgent by the pandemic and recent acquisitions like Estio. To unify support and connect to machines anywhere (even when users weren’t logged on), BPP evaluated LogMeIn Resolve from GoTo.

After a month‑long trial BPP standardized on LogMeIn Resolve and deployed licences to over 2,700 user devices. GoTo’s solution gave technicians elevated rights, broad device support, easy file transfers and faster onboarding, drastically reducing incidents requiring laptops to be returned and saving significant time, effort and cost while improving scalability and global remote‑support performance.

BPP Education Group

Hitesh Mistry

IT Support Team Leader