Case Study: INSURICA Insurance Management Network achieves scalable, low-cost hosted VoIP and centralized communications with GoToConnect (GoTo)

How Insurica Found Peace of Mind by Moving From on-prem to Hosted VOIP

INSURICA Insurance Management Network, a family‑owned independent insurance agency, faced rapid growth that left it with a patchwork of outdated, on‑premise phone systems across new locations—costly to maintain and hard to scale. To address this, INSURICA chose GoTo and its GoToConnect hosted VoIP solution (formerly Jive) to replace disparate telephony infrastructure.

GoTo deployed GoToConnect Cloud, delivering centralized, password‑protected administration for moves/adds/changes, eliminating on‑prem maintenance and reducing total cost of ownership. The GoTo solution consolidated INSURICA’s national communications network, enabled flexible call routing (local numbers answered from any office), and gave the company scalable capacity to grow without phone‑system limitations.

INSURICA Insurance Management Network

Jeff Nickles

Vice President of Technology