Case Study: Integrated Partner Solutions achieves secure, unattended remote access and improved customer support with GoTo Resolve

How GoTo Resolve's unattended support capabilities have helped Integrated Partner Solutions provide a higher level of service to its customers, regardless of their size

Integrated Partner Solutions, Inc., a company founded in 2001 that automates engineering processes and document management workflows, needed a secure, versatile remote support solution to serve engineers working under strict deadlines. To provide fast, non-disruptive help — including the ability to access systems without tying up end users — Integrated Partner Solutions turned to GoTo and its remote support offerings, ultimately adopting GoTo Resolve.

GoTo implemented GoTo Resolve, replacing GoToAssist, to provide both attended and unattended access with industry-leading zero-trust security and end-to-end encryption. Using GoTo Resolve, Integrated Partner Solutions can monitor customer databases, perform major upgrades, and resolve issues remotely—reducing the need for clients to hire specialized staff, strengthening customer relationships, and improving service for customers of all sizes; GoTo’s responsiveness has also been tangible, with two of three enhancement requests from Integrated Partner Solutions already implemented.

Integrated Partner Solutions

Gene Perry

Vice President