Case Study: University of Advancing Technology achieves simplified phone administration and call recording with GoTo Connect (GoTo)

How Uat Mastered the Art of Simplicity to Better Enable Student-staff Communications

The University of Advancing Technology, a private technology university in Tempe, Arizona, struggled with a previous phone system whose administration was tedious, suffered SIP trunk and ISP issues, and failed to deliver promised features like call recording and listen-in capabilities needed for staff training. Seeking a more reliable, easy-to-manage solution, UAT selected GoTo and its GoTo Connect service.

GoTo deployed GoTo Connect, requiring only minor firewall/VLAN adjustments, and delivered an intuitive visual Dial Plan Editor, included call recording with affordable cloud storage (supporting 5,000 minutes of recorded calls), and coaching features like Whisper mode; UAT reported faster issue resolution, the ability to create a conference line in about 5 minutes, and significantly reduced administrative overhead thanks to GoTo’s simpler management and responsive support.

University of Advancing Technology

Jason Pistillo

Chief Executive Officer