Case Study: Go Insurance achieves seamless broker-system integration and improved call-handling efficiency with GoTo Connect

Go Insurance increased employee efficiency with GoTo Connect, Contact Center, and the blueButler integration

Go Insurance, a major Canadian automotive, insurance and finance provider with over 40 dealerships, needed a more reliable phone system during the COVID-19 shift to remote work to support longer consultative calls and integrate with its broker management system. After finding their prior telephony glitchy and unable to meet compliance and workflow needs, Go Insurance selected GoTo’s cloud phone solution, GoTo Connect, to replace the legacy system.

GoTo implemented GoTo Connect’s Contact Center with real-time dashboards, analytics and agent views, and integrated it with blueButler to auto-populate client data, store audio signatures and support E&O protection. The GoTo solution automated intelligent call routing via dial plans, enabled Go Insurance to monitor abandoned calls and call volumes, reduced receptionist workload, increased employee efficiency, and delivered a fast, smooth remote rollout—measurable gains in visibility and productivity attributed to GoTo.

Go Insurance

Karen Hoflin

Vice President