Case Study: Farmers Insurance Group achieves crystal-clear, reliable calls and simplified phone management with GoTo Connect

How Farmers Insurance Group Harvested Hosted Voice With Gotoconnect

Farmers Insurance Group’s Englewood, Colorado agency struggled with poor call quality (latency, jitter, packet loss) and a cumbersome phone administration after trying two large VoIP providers. Seeking a reliable, feature-rich and affordable solution, they evaluated top vendors and selected GoTo’s cloud phone service, GoTo Connect, for its strong reviews and comprehensive feature set.

GoTo implemented GoTo Connect with crystal-clear call quality, a browser-based Administrator Portal and wizard tools that let staff add users or devices in under a minute, plus 24/7 U.S.-based support and a dedicated Service Account Manager. The GoTo Connect Dial Plan Editor enabled schedule-based routing, custom auto attendants, ring groups and call forwarding, and the agency has run 100% on GoTo Connect for two years — reporting they “never miss calls anymore,” simplified management, and predictable, all-inclusive per-seat pricing.

Farmers Insurance Group

Garrett Sadusky

Agent Business Consultant