Case Study: Dragon2000 achieves seamless remote calling and enhanced customer service with GoTo Connect (GoTo)

GoTo Connect helps keep Dragon 2000’ staff connected, enhancing the company’s high standards of customer service

Dragon2000, a UK provider of dealer management IT systems used by more than 1,000 dealerships, needed a more flexible phone system to support staff working off‑site and to ensure customers could always get through. The company had been using GoTo Rescue and GoTo Meeting for support and presentations, and chose GoTo’s cloud-based phone solution, GoTo Connect, to address limitations in call routing and mobile working exposed by increased remote work.

GoTo implemented GoTo Connect — combining VoIP calling with GoTo Meeting functionality for a single monthly per-user fee — and had the system live within a week with support from partner Cranberry. The new GoTo solution lets every employee work on the company phone network from any location or mobile, provides call recording and live reporting, removes upfront hardware costs, and has helped Dragon2000 maintain or improve customer service despite a distributed workforce.

Dragon2000

Mark Kelland

Commercial Manager