Case Study: Mainstay Underwriting achieves flexible, affordable communications and seamless remote working with GoTo Connect

How Mainstay Underwriting was able to transform their communications landscape with GoTo Connect, making it more effective & cost efficient

Mainstay Underwriting, a specialist underwriting service for insurance brokers, was held back by an antiquated, inflexible communications system that struggled to support a new office and flexible work‑from‑home arrangements. After trialling basic VoIP options, Mainstay selected GoTo and its GoTo Connect telephony platform to deliver an affordable, enterprise‑grade solution tailored to broker collaboration needs.

Delivered via MSP IT Logic, GoTo implemented GoTo Connect with an admin portal and dial‑plan call routing so calls could be rerouted to mobile devices or remote staff while preserving a single business number. The GoTo solution was up and running in less than a day, made the provider change virtually unnoticed by users, offered faster support, and proved more cost‑effective than integrating Microsoft Teams with phone systems — improving responsiveness and operational efficiency for Mainstay Underwriting.

Mainstay Underwriting

Adam Dalton

Managing Director