Case Study: Technology & Beyond achieves 95% remote issue resolution and cuts truck rolls to 5% with GoTo

How a traditional break/fix company uses Central to manage their computers

Technology & Beyond, an Arlington, TX IT firm that started as a break/fix provider, needed a way to offer anytime, anywhere support, scale across more than 3,000 endpoints, and move to proactive maintenance without costly onsite visits. To meet those needs, Technology & Beyond adopted GoTo’s LogMeIn Central remote-management platform.

Using GoTo LogMeIn Central, the team implemented remote access, One2Many automated updates, antivirus and permission management, and client self-install options—shifting to a managed services model. The result: truck rolls dropped to 5%, 95% of issues are resolved remotely, and the company cut vehicle, fuel, insurance, labor and travel costs while expanding its remote-managed offerings.

Technology & Beyond

Mike Maendler

Chief Executive Officer