Case Study: DeLaval achieves faster global remote support and rapid issue resolution with GoTo (LogMeIn Central)

How DeLaval International uses LogMeIn Central for Customer Support

DeLaval, a global leader in milking equipment serving thousands of farmers in over 100 countries, faced the challenge of supporting a multilingual, widely dispersed customer base where downtime directly threatens productivity and income. To speed troubleshooting and avoid slow, error-prone workflows of exchanging logs and instructions, DeLaval turned to GoTo, deploying the remote access and endpoint management solution LogMeIn Central.

GoTo’s LogMeIn Central gave DeLaval a single, secure global platform that’s simple to use across skill levels and languages, connecting thousands of farms for real‑time monitoring and unattended access. The result: many tickets are now resolved within the hour, support uses unattended access over 200,000 times per month, teams can fetch logs and fix or even prevent faults remotely, and farmers gain visibility into their systems — significantly improving DeLaval’s service levels.

DeLaval

Mario Aguado

Senior System Specialist