Case Study: Shift4 Payments achieves higher POS uptime and saves thousands of hours with GoTo's LogMeIn Central

Improve system uptime and proactively resolve issues without interrupting end users

Shift4 Payments, a leader in secure payment processing that programs and supports more than 25,000 POS systems, needed a scalable, reliable endpoint-management solution to proactively monitor and support its dispersed terminals. To achieve secure, unattended remote access and mass deployments, Shift4 Payments adopted GoTo’s LogMeIn Central (Central by LogMeIn) as its remote support and endpoint-management product.

GoTo deployed LogMeIn Central across Shift4’s servers to enable instant installations, One2Many automated task management, and two-step verification for PCI-aligned security. The solution improved POS uptime, allowed technicians to resolve issues without interrupting users, and delivered substantial efficiency gains — saving 2–3 minutes per technician call across ~20,000 calls per month (about 8,000–12,000 hours annually) and reducing time and costs while scaling to thousands of locations.

Shift4 Payments

Doug Demko

SVP, Service and Support