Case Study: Point Loma Nazarene University achieves flexible, reliable cloud communications and streamlined call handling with GoTo Connect

Point Loma Nazarene University - Customer Case Study

Point Loma Nazarene University, a selective liberal arts university in San Diego, faced limitations with an on-premises PBX that lacked mobility, SSO integration, centralized management, and reliable uptime. Seeking a modern, easy-to-use phone system that supported multiple campus teams and improved security and device management, the university turned to GoTo and deployed GoTo Connect (with GoTo Contact Center capabilities) just before the COVID-19 pandemic forced remote operations.

GoTo implemented its cloud-based GoTo Connect VoIP, meeting and messaging platform and GoTo Contact Center for queueing and analytics, migrating phone services to the cloud, adding mobile apps, dial plans and schedules, and centralizing call routing. The move freed IT from hardware maintenance, enabled around a dozen call queues (including a Wellness Center hotline), improved visibility via dashboards, and reduced average hold time by nearly one minute from January to February. GoTo’s solution also made hybrid and remote work feasible and reliable across the university.

Point Loma Nazarene University

Kendall Johnson

Systems and Cloud Administrator