Case Study: Au Bon Pain achieves streamlined remote POS management and improved uptime with GoTo

How Au Bon Pain uses LogMeIn Central to keep its POS systems up-and-running

Au Bon Pain, the Boston-based bakery-café chain with 4,000 employees and more than 700 POS terminals plus 160 back-of-house servers, faced frequent slowdowns, bandwidth issues and downtime using RDP — problems that directly affected lines and revenue and left them needing PCI-compliant security and reliable remote update capability. To solve this, Au Bon Pain selected GoTo’s Central remote-management solution.

GoTo Central lets about 25 internal IT, POS programmers, helpdesk staff and external vendors remotely monitor, troubleshoot and update terminals and servers without interrupting café operations. With Central’s alerts, file transfer, background-process visibility and two-factor authentication, Au Bon Pain restores offline POS systems faster, pushes Windows updates to meet PCI requirements, improved technician productivity, reduced lost-sales risk, and kept stores operational even during extreme weather.

Au Bon Pain

Chris Incorvati

Director of Café Technology