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151 Case Studies
Case Study: Arbinger Institute achieves full VoIP control and seamless remote support with GoTo Connect and GoToAssist
A GoTo Case Study
How GoTo Connect and GoToAssist helped The Arbinger Institute navigate a new work-from-anywhere world
The Arbinger Institute, a global training, coaching, and consulting firm, faced an expiring VoIP contract that left IT without administrative control, an antiquated softphone, frequent end‑user complaints, and a reliance on vendor change requests with 24‑hour to one‑week turnaround. Seeking a better VoIP and remote‑support solution, IT Director James Prince chose GoTo and implemented GoTo Connect for telephony and GoToAssist for remote support.
GoTo’s unified platform gave Arbinger immediate admin control—Prince can add users, buy lines, and build visual dial plans without submitting tickets—effectively eliminating the prior long support delays. GoToAssist enabled secure remote server access and simplified onboarding from anywhere, allowed a single IT lead to complete the rollout and rapidly train a new admin, and delivered a smooth transition and improved softphone and mobile calling capabilities across the organization.
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Arbinger Institute
James Prince
Director of IT Infrastructure