Case Study: Arise Virtual Solutions achieves faster resolutions and $48K/month cost savings with GoTo Rescue

Arise Virtual Solutions Rising to the occasion with outsourced support

Arise Virtual Solutions, a Miramar-based provider of outsourced customer service that manages over 5,000 home-based agents, needed a scalable remote support tool to replace phone-based help and limited remote-control options. They required a simple, flexible solution that could be deployed to thousands of remote workers, provide immediate remote assistance, and enable monitoring of outsourced agents — so they turned to GoTo Rescue.

GoTo implemented Rescue to deliver reliable, low-latency remote support across Macs and PCs, including access even when VPNs were down, allowing agents to resolve issues quickly. As a result, Arise saw first-call resolution rise 23% and repeat callers drop 33%, support requests grow 268% while support staff increased only 80%, and achieved approximately $48,000 in monthly support cost savings thanks to improved productivity.

Arise Virtual Solutions

Allen McClure

Service Desk Manager