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Visit WebsiteA Clearer View of Data Is Helping 1st Source Bank See Growth Opportunities
1st Source Bank
Derek Hayes
Cards and Payments Manager
Fiserv
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and deliver financial services experiences in step with the way people live and work today. For more than 30 years, Fiserv has been a trusted leader in financial services technology, helping clients achieve best-in-class results by driving quality and innovation in payments, processing services, risk and compliance, customer and channel management, and insights and optimization.
Case Studies
Showing 157 Fiserv Customer Success Stories
ACLEDA Bank Plc. - Customer Case Study
ACLEDA Bank Plc.
Thorough Planning, Collaboration and Technology to Change How Conversions are Conducted
Allegacy Federal Credit Union
New Channel Helps Company Meet Cardmembers Where They Want to Pay Their Bills
Alliance Data
Randy Piatt
Senior Manager of Payment Services
Amarillo National Bank Implements Mobiliti with CardValet
Amarillo National Bank
Credit Union Implements Nautilus Workflow Client to Improve the Efficiency and Effectiveness of Its Contracts Management Process
AMOCO Federal Credit Union
APCO Enhances Communications to Provide Seamless Member Services
APCO Employees Credit Union
Angela Wright
IT Manager
Credit Union Cuts Month-End Close Time in Half With Prologue™ Financials
Ardent Credit Union
Associated Bank Enterprise-Wide Use of Content Management System Leads to Impressive Results
Associated Bank
Candice Ollila
Business Analyst
How AT&T Saved Millions With Weiland BRMedge
AT&T
Terri Crocker
Lead Analyst
ATM Solutions Device Manager Helps Growing Enterprise Meet Network Availability Goals
ATM Solutions
Gavin Reubenson
Executive Business Development
Bank of Ireland - Customer Case Study
Bank of Ireland
Poland’s Third-Largest Bank Partners with Fiserv to Launch a New Pricing and Billing Module That Personalises the Customer Experience
Bank Zachodni WBK
Natalia Czaplicka
Sales Expert for Cards and Accounts
Bank Zachodni WBK - Customer Case Study
Bank Zachodni WBK
Janusz Derda
CIO
BankLiberty - Customer Case Study
BankLiberty
Martin Weishaar
Chief Operating Officer
Bell Bank Gains With Management Planning and Control Solution
Bell Bank
Bell State Bank & Trust Expanding Into New Markets and Increasing Mobile Adoption With Mobile Source Capture
Bell State Bank & Trust
Polly J. Thorsness
National Check Professional (NCP), SVP, Deposit Operations
Bethpage Federal Credit Union Moves Money Faster and Brings in More Deposits With NOW® Gateway
Bethpage Federal Credit Union
Melissa Feeney
Learning CenterManager
Fiserv Research Confirms the Value of Personal Interaction in Increasing Bill Pay Adoption
Bill Pay Call Center
LoanComplete™ Brings New Efficiency to Loan Processing at a Leading Bank
Bmo Harris Bank
Anthony Pyatt
Lead Technology Officer
Buckaroo - Customer Case Study
Buckaroo
Marijke Terpstra
Chief Risk Officer
Advanced Money‑Laundering Detection Keeps Pace With Bank’s Rapid Growth
Cadence Bank
Rosemary Shaner
Technical Systems Analyst
Capital City Bank - Customer Case Study
Capital City Bank
Preston Wigsten
Financial Accounting Supervisor
Cardtronics Fiserv Positions Leading ATM Provider for Growth
Cardtronics
Dawn Alvarez
Senior Vice President Cash and Delivery
Modernizing and Automating Premium Payment Experiences With Fiserv
CareSource
Kristy Adams
Senior Director
Carrollton Bank Stepping Outside the Back Office to Focus on Customers Proves Key to Gaining Control and Growing Product Offerings
Carrollton Bank
Stosha Flowers
Vice president Information Technology
Carter Bank & Trust Building Consumer Trust and Confidence Through Secure Digital Services
Carter Bank & Trust
Matt Speare
Executive Vice President and CIO
CenterState Bank Architect from Fiserv Helps Keep Customer Contact Information Current, Improving Branch Productivity
CenterState Bank
Christina Zenchak
Vice President of Information Technology
Central Bank Community bank strengthens sales management processes and customer focus
Central Bank
Steve Kelly
Executive Vice President, Director of Marketing and Sales
Central Bank Makes Informed, Data-backed Decisions to Grow Business
Central Bank
Steve Kelly
Executive Vice President, Director of Marketing and Sales
Central Bank - Customer Case Study
Central Bank
Mike Gartner
Senior Vice President, Retail Operations
Central Keystone Federal Credit Union Solution Dramatically Reduces Time to Prepare NCUA 5300 Call Report
Central Keystone Federal Credit Union
Kris Kauffman
Chief Executive Officer
Central Valley Community Bank - Customer Case Study
Central Valley Community Bank
Teresa Gilio
SVP of Operations
Bank’s Ambitions Included a Commercial Banking Focus and Growth Supported by Fiserv Technology
Central Valley Community Bank
James Ford
President and Chief Executive Officer
Century Bank and Trust Customer-Focused Bank Makes Good on Its Promise to Deliver Mobile Banking for Its Business Customers
Century Bank and Trust
Eric Beckhusen
Chairman & CEO
Automation and Discrepancy Reporting Keep Costs Down and Revenue Up
CitiFinancial
Nicolas Kok
Vice President, Bank Network Management
The Coca-Cola® Company Streamlining Bank Account Management Across the Globe
Coca-Cola
Kelly Angelo
Manager of International Treasury Services
Community Bank Cost and Time Savings are Realized Through Automated Reconciliation Software from Fiserv
Community Bank
Daniel Renfroe
Senior Vice President of Finance
Community First Bank Director Enterprise Content Management and So Much More
Community First Bank
Greg Burck
CFO
Community Service Credit Union For Personal Identification, Verifast from Fiserv Uses Biometric Technology to Scan the Vein Pattern of the Palm
Community Service Credit Union
Patsy Lindamood
Chief Financial Officer and Information Security Officer
Complex Community Federal Credit Union Switch to Biometric Authentication Saves IT Department Time and Hassle of Resetting Passwords
Complex Community Federal Credit Union
Tammy Chambers
Vice Resident of IT
CoVantage Credit Union Flexibility of the Virtual Channel Improves Member Experience and Saves Staff Time
CoVantage Credit Union
Melissa Wilhelm
Online Marketing Specialist
DailyPay - Customer Case Study
DailyPay
Jason Lee
Chief Executive Officer
DecisionLogic Implements Real-Time Asset Verification
DecisionLogic
David Evans
President and Chief Executive Officer
Del-One Federal Credit Union Gains Insights Into Performance With Budgeting Solution
Del-One Federal Credit Union
Kellie Rychwalski
Chief Financial Officer
Creating Efficient Loan Portfolio Reviews Through Data Aggregation and Report Automation
Desjardins Bank
Victor Desaulniers
Business Intelligence Management Consultant
Dime Community Bank’s Collaboration Makes Card Expert from Fiserv an Even More Powerful Analytics Tool
Dime Community Bank
Donna Lillie
Senior Vice President, Director of Product Development
Architect from Fiserv Ensures a Positive Member Experience After a Mass Credit and Debit Card Reissue
DuPont Community Credit Union
Michael J. Tranum
CTO
Holistic AML Risk Monitoring Streamlines and Strengthens Compliance for Insurance and Investment Company
Empire Life
Ian Brown
Manager
Enterprise Bank Mobile Banking for Business Supports Self-Service Revolution
Enterprise Bank
Brian Collins
Director, eBanking and Payment Services
FE CREDIT Leads the Way in Consumer Finance with FirstVision
FE CREDIT
Nguyen Ngoc Tran
Chief Information Officer
Top U.S. Bank Partners with Fiserv to Drive Efficiency, Visibility and Standardization in the Financial Close With Frontier™ Reconciliation
Fifth Third Bank
Ken Valentine
Vice President and Senior Group Manager Information Technology
Top Financial Services Company Elevates Advisor Experience
Financial Services Company
FinLocker Looks to Build Futures With AllData Aggregation
FinLocker
Brian Vieaux
President
Firefly Credit Union Focus on Scanning Turns Months-Long Backlog Into Same-Day Processing
Firefly Credit Union
First Alliance Credit Union Increased Engagement Leads to Increased Loan Success
First Alliance Credit Union
Lisett Comai-Legrand
Director of Marketing & Product Management
First Alliance Credit Union - Customer Case Study
First Alliance Credit Union
David Schouten
Senior Vice President of IT/Chief Information Officer
First Command Bank Self-Service Online Banking Solution Improves Service and Reduces Costs
First Command Bank
Sherry Sitton
EVP, Bank Operations
First Federal Bank Frontier Reconciliation Fuels an Efficient, Accurate Financial Close and Greater Employee Satisfaction
First Federal Bank
Brooke Hand
SVP and Controller
First Foundation Bank leveraged integration and new technology to scale enterprise data access and automate banking processes
First Foundation Bank
The First National Bank of Talladega Attracting and Retaining Customers with Business Process Manager for Precision
First National Bank of Talladega
Chip Moore
Vice President and Head of Operations
First Ukrainian International Bank - Customer Case Study
First Ukrainian International Bank
Maxim Salutin
Head of Non-Trade and Cash Operations Division
Attracting and Retaining Commercial Customers with Business Online and Mobiliti Business
Five Points Bank
Ed O’Boyle
EVP
Flagstar Bank Fifth Largest Savings Bank Achieves Better Control Over Its Currency Supply with Integrated Currency Manager
Flagstar Bank
Meghan Nye
Cash and Card Services Administrator
FlexWage Delivers With Digital Disbursements
FlexWage Solutions
Frank Dombroski
Chief Executive Officer
Credit Choice Delivers a Complete Outsourced Credit Card Program
FNB Community Bank
Dynette White
Vice President and Project Manager
Secure Managed Services from Fiserv enable Forcht Bank to access advanced technology and strengthened cybersecurity
Forcht Bank
Four Seasons Federal Credit Union Sets Record for Member Adoption Post Conversion
Four Seasons Federal Credit Union
Ronnie Lipham
President and CEO
Granite State Credit Union Streamlining the Invoice Review and Approval Process for Fast Efficient Payment
Granite State Credit Union
Michele Plaza
Senior Vice President and Chief Information Officer
Corillian Online and Mobiltiti from Fiserv Help Credit Union Compete and Succeed
Granite State Credit Union
Michele Plaza
Senior Vice President and Chief Information Officer
Insurance Company Strengthens Financial Crime Detection With Enterprisewide Solution
Guardian
Beatriz Henriquez-Tong
Director of Anti-Financial Crime Technology
Howard Bank - Customer Case Study
Howard Bank
InTouch Credit Union A Desire to Serve Members Versus Manage Vendors Leads Credit Union to Implement a High Performance Network
Intouch Credit Union
Tom Condos
Senior Vice President and Chief Information Officer
Intracoastal Bank Growing Business Through a Solid Technology Partnership
Intracoastal Bank
Cheryl Tanenbaum
Senior Vice President/Chief Financial Officer
State-of-the-Art Portfolio Management and Trading Technology for Advisors Revitalizes Investment Firm’s Operations to Help Drive Growth
Large Wealth Management Firm
Leading Broker-Dealer Business - Customer Case Study
Leading Broker-Dealer Business
California Startup Offers Easier Way to Connect Lenders and Borrowers
Lenme
Mark Maurice
Founder and CEO
Liberty Bank Nautilus® Helps Improve Information Security Efficiency and Customer Service
Liberty Bank
Hubert Lubowicz
Assistant Vice President of Corporate Development
Luther Burbank Savings West Coast Community Bank Optimizes Reporting Performance Through Integrated Business Intelligence
Luther Burbank Savings
Linda Hamza
SVP, Director of Information Technology
Major European Bank - Customer Case Study
Major European Bank
Major Insurance Company Reduces Costs Enhances the Customer Experience and Improves Payments Tracking With Digital Disbursements
Major Insurance Company
Maps Credit Union DNA Helps Transform Ideas into Reality
Maps Credit Union
Loren Paulsen
Software Development Manager
Medisys Employees Federal Credit Union Elevates Member Service With Simplified Lending
Medisys Employees Federal Credit Union
Karilyn Neumann
Chief Executive Officer
Mercantile Bank Seizes an Opportunity with Weiland Account Analysis
Mercantile Bank
John Byl
Senior Vice President and Treasury Sales Manager
Merck Sharp & Dohme Federal Credit Union Credit Union Gives Members and Employees Secure Access Without Friction
Merck Sharp & Dohme Federal Credit Union
Pat Kreidler
Operations Manager
Automated Deposit Reclassification Improves Efficiency and Maximizes Earnings
MIDFLORIDA Credit Union
Terry Willett
Assistant Accounting Manager
MidWestOne Bank Mobiliti is the Key to a Consistent Customer Experience
MidWestOne Bank
John Henk
Senior Vice President and Chief Information Officer
Working with Fiserv, MONETA Money Bank realises 30 percent cost savings and reduces regulatory and compliance costs
MONETA Money Bank
Jiri Mizera
Chief Information Officer
Making the Most of Financial Crime Risk Management Platform with Advisory Services From Fiserv
Morton Community Bank
Elaina Moline
Executive Vice President and Chief Operations Officer
System Reviews Prepare a Multi-Billion-Dollar Bank for Accelerated Growth
Multi-Billion-Dollar Bank
Multi-Billion-Dollar Financial Institution - Customer Case Study
Multi-Billion-Dollar Financial Institution
Nautilus empowers staff to increase efficiency and improve customer service
MutualBank
Gary C. Kern
Chief Information Officer
Naheola Credit Union Credit Union Becomes Highly Efficient and Competitive by Managing Asset Liability in Real Time
Naheola Credit Union
Jeffrey Hasty
Chief Operating Officer
Mobiliti from Fiserv Attracts New Members with Innovative Features Exceptional User Experience
NavyArmy Community Credit Union
Dana Sisk
Chief Operations Officer
NBT Bank Customer-Focused Community Bank Receives Inaugural Award
NBT Bank
Sharon Horning
Vice President Product/Service Management and Intelligence
Card ExpertSM Enhances Debit Card Portfolio Growth and Improves Operational Efficiency
NBT Bank
Sharon Horning
Vice President Product/Service Management and Intelligence
Serving Members From Any Device, Anywhere
Neighbors FCU
Steve Schexnayder
Neighbors FCU
Fast-Growing Bank Automates Reconciliation and Certification for Greater Productivity, Accuracy and Visibility
New York City-based Bank
Nium Partners With Fiserv to Offer Card Issuance Globally
Nium
Sammy Chan
Head of Card Products
Within a Month of Rolling Out Mobiliti to Its Customers This Bank Surpassed Its Entire First Year Mobile Adoption Goals
North Shore Bank
Tim Gluth
Digital Solutions and Emerging Media Manager
A Northeastern U.S. Bank Critical Situation Puts Business Continuity to the Test
Northeastern U.S. Bank
Northway Bank Growing Bank Goes Paperless and Gains Productivity, Consistency and Accuracy With Automated Reconciliation and Certification
Northway Bank
Susan Goupil
First Vice President and Controller
Bank Uses Asset Liability Manager from Fiserv to Facilitate Increased Business Efficiency Plan More Profitable Growth Strategies and Minimize Risk
Ocean Bank
Chierno Skinner
Treasurer
Pacific Life - Customer Case Study
Pacific Life
Bradley Zylstra
Business Process Consultant
Gaining an Enterprise View of Compliance Across 22 Countries to Effectively Manage Money Laundering Risk
Pan-American Life Insurance Group
Paola Corrada
Vice President and Chief Compliance Officer
With a new account processing system from Fiserv, Patriots Bank is poised to provide customers modern-day services while saving time and money
Patriots Bank
Carston Cooper
Senior Vice President
Peoples Trust Company Rewards Cardholders for Daily Purchases, Boosting Card Usage and Satisfaction
Peoples Trust Company
Barbara Toof
Chief Retail Officer
Architect from Fiserv Streamlines a Complex Merger and Reduces Costs
Premier Members Credit Union
Carlos Pacheco
Chief Executive Officer
Preventing Check Fraud Losses and Securing Customer Trust
R Bank
Jake Aleman
Senior Operations Officer
Credit Union Improves Efficiencies With User-Acceptance Testing Automation
Rally Credit Union
Clare Fowler
Senior Vice President
RealPage Convenient Bill Pay for Renters and Security and Costs Savings for Property Managers
RealPage
Matt Davis
Senior Vice President of Payments
Community-Focused Marketing Drives Digital Engagement at Regions Bank
Regions Bank
Tim Mills
Executive Vice President
Salem Five needed a sophisticated, flexible and scalable analysis solution to support its expanding commercial business
Salem Five
Sam Stevens
Vice President, Cash Management
Salt River Project (SRP) partnered with Fiserv to help lower costs, increase accessibility and drive customer satisfaction for in-person bill payments
Salt River Project
William Patchett
Manager of Revenue Accounting
Fully Functional Risk and Performance Management Solution Streamlines Manual Processes
San Antonio Federal Credit Union
Mark Villarreal
Controller
Leveraging Innovative New Capabilities to Drive Productivity and Reduce Costs
Santander
Seacoast National Bank Integrated Risk and Performance Solution Supports Strategic Decision Making
Seacoast National Bank
Chuck Shaffer
Executive Vice President
Shell Geismar Federal Credit Union - Customer Case Study
Shell Geismar Federal Credit Union
South Carolina Federal Credit Union Selects SecureNow to Provide Frictionless, Secure Online Banking Experience
South Carolina Federal Credit Union
Brad Williams
Chief Technology Officer
Southern Bank Chooses CardValet
Southern Bank
CardVisionSM Helps Credit Union Achieve Best-in-Class Results
Staley Credit Union
Kim Ervin
Vice President Chief Financial Officer
Staley Credit Union Online Banking Helps Build Robust Digital Channel Strategy
Staley Credit Union
Kim Ervin
Vice President Chief Financial Officer
Online Banking Helps Build Robust Digital Channel Strategy
Staley Credit Union
Kim Ervin
Vice President Chief Financial Officer
Stifel Financial Corp. Bank Fee Analysis Helps Firm Dramatically Reduce Bank Fees
Stifel Financial Corp.
James Barry
Director of Treasury
Major African Bank Uses Performance Acceleration Services From Fiserv and Boosts Incremental Revenue by More Than $130 Million Over 13 Years
Sub-Saharan African Bank
Sun Federal Credit Union Partners with Fiserv for Successful Credit Card Program
Sun Federal Credit Union
Dave Wilde
VP Marketing/Business Development
Strategic Marketing Efforts Drive Successful Adoption and Engagement
SunTrust Bank
Roman Hildebrandt
Senior Vice President, Marketing
Working with Fiserv, Sunwest Bank cut its duplicate customer information file (CIF) records in half
Sunwest Bank
Cassidy Clack
Vice President
SunWest Federal Credit Union Improving Service and Convenience Through Robust Mobile and Online Banking Features
SunWest Federal Credit Union
Jeff Morrow
Director of Marketing
Synchrony Bank Wins Celent Award for Core Banking Replatforming
Synchrony Financial
Tony Ross
SVP, Business Systems & Technology Leader
TVFCU Drives High Mobile Banking Adoption Rates, Positive App Store Reviews Through a Multi-Pronged Marketing Approach
Tennessee Valley Federal Credit Union
Kyle Garner
eServices Team Lead
Tesco Bank Technology Provides the Platform for Retail Bank to Reach Lofty Goals
Tesco Bank
Benny Higgins
Chief Executive
The First National Bank of Long Island New Approach to Content Management Gives Bank the Room It Needs to Grow
The First National Bank of Long Island
Betsy Gustafson
Senior Vice president of Operations
Loyalty and Reward Accounts Are a True Win-Win for Financial Institutions Working With Fiserv
The Washington Savings Bank
Allison Carpenter
Operations Project Manager
To Enhance Its Asset Liability Management Capabilities and Manage Interest Rate Risk, This Institution Depends on Asset Liability Manager
Thomaston Savings Bank
Rebekah Stokes
Assistant Vice President and Financial Analyst
Tier 1 Bank Implements Cash Supply Chain Solutions from Fiserv
Tier 1 Bank
Transforming Reconciliation for a Top 10 U.S. Insurance Company
Top 10 US Insurance Company
How Technology From Fiserv Accelerates a Top Wealth Management Firm’s Revenue
Top Wealth Management Firm
High-Tech, High-Touch Solutions Grow Commercial Relationships
Tri Counties Bank
Josh Parent
Vice President, Senior Product Manager
Truliant Federal Credit Union Automating the Reconciliation Process Saves Time and Money
Truliant Federal Credit Union
Kathy Scott
Manager of Accounting and Account Reconciliation
Trustmark - Customer Case Study
Trustmark
Robbie Parrish
Business Systems Analyst
Tyndall Federal Credit Union Preparedness Played Key Role in Maintaining Member Service After Hurricane Michael
Tyndall Federal Credit Union
Tom Llewellyn
SVP and Chief Information Officer
Top 25 Bank Eliminates Credit Risk With TransferNow: Next-Day Good Funds
U.S. Based Financial Institution
Top 10 U.S. Bank Drives P2P Transaction Volume and Delights Customers With Turnkey Service for Zelle®
U.S. Largest Bank
Migration of Legacy Systems to Salesforce Service Cloud Improves Service, Reduces Costs
U.S.-based Fortune 500 Company
A Full Suite of Integrated Digital Channel Solutions Helps Deliver the Experience This Tech-Savvy Membership Expects
UMassFive College Federal Credit Union
Jon Reske
Vice President of Marketing
UniCredit Bank - Customer Case Study
UniCredit Bank
Valeriy Lapin
ATM and Self-Service Manager
Union County Savings Bank Relies on Data Vaulting, Remote Management for Reliable Data Storage and Backups
Union County Savings Bank
Miguel Carvalho
Vice President of Operations
United Prairie Bank Advisory Services Help Bank Boost Profitability of Underperforming Accounts
United Prairie Bank
Jeff Weldon
CFO
Top 25 Bank Eliminates Credit Risk With TransferNow: Next-Day Good Funds
US based Bank
API Portal Promotes Digital Innovation and Enhances the Consumer Experience
Veridian Credit Union
Amanda Freet
Manager of Card Services
Vibrant Credit Union Transforming the Credit Union Experience with DNA
Vibrant Credit Union
Matt McCombs
President and CEO
How Wayne Bank Improved Network Security, Speed and Resiliency
Wayne Bank
Eli Tomlinson
Senior Vice President
West Community Credit Union Progressive Credit Union Establishes Competitive Advantage With an Integrated, Value-Added Credit Score Service
West Community Credit Union
Sandy Carr
E-Services Manager
Western New York Federal Credit Union Solutions and Analyst Help Reduce Risk and Improve Member Experience
Western New York Federal Credit Union
Becky Wurster
ACH, EFT and Card Specialist
Wings Financial Credit Union Improving the Member Experience and Driving Revenue Growth With Seamless Digital Banking
Wings Financial Credit Union
David Mason
CTO for the Credit Union
YourCash Limited Europe Leading European ATM Provider Gains More than Expected with Device Manager
YourCash
Bill Raynal
Chief Operating Officer
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