Case Study: Patriots Bank achieves six-figure savings and real-time banking with Fiserv

With a new account processing system from Fiserv, Patriots Bank is poised to provide customers modern-day services while saving time and money

Patriots Bank, a $150 million community bank headquartered in Garnett, KS, faced rising costs and operational strain from running several outdated systems and managing relationships with more than eight IT vendors, including an in-house core. To modernize and simplify operations, Patriots Bank partnered with Fiserv and chose an outsourced core account-processing system along with a full digital suite of Fiserv solutions (online and mobile banking, mobile deposits, bill pay, real-time alerts, online account opening, item processing, and more).

Fiserv consolidated the bank’s vendor footprint, replacing multiple providers with a single technology partner and an outsourced core, which streamlined day-to-day processes and eliminated the need for in-house core maintenance. Patriots Bank expects six-figure savings over the eight-year contract, reduced time spent tracking vendor contracts, and improved customer service through real-time transactions and enhanced digital capabilities delivered by Fiserv.

Patriots Bank

Carston Cooper

Senior Vice President