Case Study: Northway Bank achieves 60–75% faster reconciliations and a paperless, auditable process with Fiserv Frontier Reconciliation

Northway Bank Growing Bank Goes Paperless and Gains Productivity, Consistency and Accuracy With Automated Reconciliation and Certification

Northway Bank, a 16-branch community bank in New Hampshire, faced a paper-heavy, error-prone reconciliation process that relied on disparate Excel spreadsheets and consumed 12–15 staff hours daily and many days of prep for audits (more than 1,000 printed pages). Seeking an automated, auditable approach, Northway Bank selected Frontier Reconciliation from Fiserv (and later Frontier Reconciliation: Account Certification) to replace manual matching and decentralized processes.

With Fiserv’s Frontier Reconciliation and Account Certification implemented (with consultant support), Northway Bank centralized and automated matching, enforced consistent reconciliations and audit trails, and moved to paperless certifications. The bank cut daily reconciliation effort from 12–15 hours to 4–5 hours (a 60–75% reduction), now reconciles 100% of accounts on the platform, reduced certification review time from roughly 11 days to “check-as-you-go,” and reports fewer auditor questions and stronger internal controls.

Northway Bank

Susan Goupil

First Vice President and Controller