Case Study: Four Seasons Federal Credit Union achieves record 74% member adoption in one week with Fiserv's Corillian Online

Four Seasons Federal Credit Union Sets Record for Member Adoption Post Conversion

Four Seasons Federal Credit Union, a local credit union serving 8,800+ members, needed a more sophisticated digital banking platform that offered a better member experience, greater customization and minimal disruption to staff. To address this, the credit union selected Fiserv’s Corillian Online and Mobiliti along with complementary Fiserv online and mobile solutions integrated with its Portico account processing platform.

Fiserv delivered a unified suite (Corillian Online, Mobiliti, CheckFree RXP bill pay, Popmoney, FraudNet and TransferNow) and managed a smooth conversion that drove rapid adoption — 74% of members had converted and set up profiles one week after launch (surpassing 50% within two days). Four Seasons Federal Credit Union reported higher member satisfaction, enhanced security and more efficient staff service, crediting the Fiserv implementation team for minimal disruption and improved customization and control.

Four Seasons Federal Credit Union

Ronnie Lipham

President and CEO