Case Study: Vibrant Credit Union achieves modernized core and faster member service with Fiserv DNA

Vibrant Credit Union Transforming the Credit Union Experience with DNA

Vibrant Credit Union, a $550M+ institution serving more than 41,000 members across 10 branches, faced declining membership, loans and deposits and a legacy core that couldn’t support an ambitious plan to more than double assets. To modernize operations and enable faster, data-driven member service, Vibrant selected Fiserv and converted to the DNA platform (go‑live February 2016) as its new core banking solution.

Working with Fiserv, Vibrant implemented DNA with integrated surround solutions, a dedicated conversion team and extensive staff training to ensure a seamless launch. The Fiserv deployment eliminated hundreds of hours of manual data entry, dramatically sped routine changes (rate updates that once took ~40 programming hours can now be done in minutes), streamlined month‑end accounting, reduced projected core programming costs, and delivered no downtime at go‑live — enabling faster, more personal member service and supporting Vibrant’s growth goals.

Vibrant Credit Union

Matt McCombs

President and CEO