Case Study: InTouch Credit Union achieves a high‑performance, secure network and streamlined vendor management with Fiserv Managed Network Services

InTouch Credit Union A Desire to Serve Members Versus Manage Vendors Leads Credit Union to Implement a High Performance Network

Intouch Credit Union faced rising complexity and resource drain from managing multiple vendors and an aging network as it grew to more than 20 branches and 88,000 members. To refocus on serving members rather than managing infrastructure, Intouch turned to longtime partner Fiserv and chose a Fiserv‑managed MPLS network and Managed Network Services.

Fiserv implemented the MPLS-based managed network with 24/7/365 support, consolidating vendor relationships into one and strengthening perimeter security. The solution cut network expenses by about $1,500 per month, improved system uptime and availability, delivered seamless failover, and reclaimed roughly 10% of a senior IT FTE’s weekly time—freeing staff for higher‑value work.

Intouch Credit Union

Tom Condos

Senior Vice President and Chief Information Officer