Case Study: Granite State Credit Union achieves faster vendor payments and streamlined invoice approvals with Fiserv Nautilus

Granite State Credit Union Streamlining the Invoice Review and Approval Process for Fast Efficient Payment

Granite State Credit Union, a $335 million, New Hampshire-based credit union serving 33,000 members, faced a manual, paper-based invoice review and approval process across eight locations that caused payment delays, frequent vendor follow-ups, and significant staff time spent tracking missing invoices. To address this, the credit union selected Nautilus from Fiserv (integrated with Fiserv’s Prologue Accounts Payable and account processing system) to automate and centralize invoice handling.

Fiserv implemented Nautilus enterprise-wide, scanning invoices into an electronic workflow that routes items for multi-level review, provides email notifications and remote access, and integrates with payables for one‑click payment. The result: vendors are paid at least two weeks sooner, vendor inquiries have decreased, researching payment history went from an hour-plus to minutes, and Granite State significantly reduced manual work while gaining tighter expense control.

Granite State Credit Union

Michele Plaza

Senior Vice President and Chief Information Officer