Case Study: YourCash achieves improved ATM availability and supply chain control with Fiserv Device Manager

YourCash Limited Europe Leading European ATM Provider Gains More than Expected with Device Manager

YourCash, a leading European ATM provider with more than 5,000 ATMs across the U.K., Netherlands and Belgium, faced challenges with an outsourced monitoring help desk that limited control over its supply chain and constrained service capacity under a fixed-fee-per-ATM model. Seeking better availability, vendor accountability and operational insight, YourCash evaluated options and selected Device Manager from Fiserv to bring monitoring in-house.

Fiserv deployed Device Manager (with integrated Performance View reporting) to provide a single, scalable multi-vendor monitoring platform, automate incident management and deliver actionable analytics. The solution enabled YourCash to move from reactive to proactive operations, improve ATM availability, reduce resources required to service machines, hold vendors accountable, and increase transactions and revenue—delivering clearer supply-chain visibility and measurable performance gains for the business.

YourCash

Bill Raynal

Chief Operating Officer