Case Study: First Ukrainian International Bank achieves major cost savings and improved ATM availability with Fiserv's Integrated Currency Manager

First Ukrainian International Bank - Customer Case Study

First Ukrainian International Bank (FUIB), ranked No. 5 among Ukraine’s top 100 banks with 200 outlets, 800 points of sale and about 1.5 million customers, faced decentralized cash management in 2012 with no standard forecasting, ordering or cash-limit processes—making ATM replenishment and cash balancing inefficient and costly. Seeking a professional implementation partner, FUIB selected Fiserv and its Integrated Currency Manager to centralize and standardize its currency management.

Fiserv deployed Integrated Currency Manager to provide enterprise-wide, web-based forecasting and optimization for ATMs, branches, vaults and self-service devices, delivering rapid payback and measurable gains: staff required for cash management fell from 42 to 4 FTE (>90% reduction), operational and cash-supply savings exceeded $500,000 quarterly, ATM availability rose from 99.25% to 99.75%, cash-efficiency improved 53% at branches and 38% at ATMs, and reported economic effect grew from 1.8 mln UAH after one year to 14.1 mln UAH by 2016. Fiserv’s solution enabled FUIB to centralize operations, cut costs and increase cash availability across its network.

First Ukrainian International Bank

Maxim Salutin

Head of Non-Trade and Cash Operations Division