Case Study: Tier 1 Bank achieves 10% cash inventory reduction and $1M+ annual ATM servicing cost savings with Fiserv Integrated Currency Manager and Device Manager

Tier 1 Bank Implements Cash Supply Chain Solutions from Fiserv

Tier 1 Bank, which operates thousands of cash-dispensing touch points, was struggling with cash forecasting, replenishment and reconciliation while relying on armored couriers and disparate manual systems. To increase efficiency and gain visibility into balances and device profitability, Tier 1 Bank engaged Fiserv and deployed Integrated Currency Manager and Device Manager.

Fiserv replaced the bank’s fragmented tools with Integrated Currency Manager and Device Manager to automate forecasting, optimize cash deliveries, govern service-provider dispatch and give couriers web-based, point-in-time balance entry. The Fiserv solution reduced the bank’s cash inventories by 10%, cut costly emergency ATM servicing (saving more than $1 million per year), improved uptime and created a single repository for auditing and reconciliation.